
Frequently Asked Questions
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Is your lumber / slabs kiln dried?
Yes, all of our lumber and slabs are kiln dried
What is your moisture content?
Our moisture content of kiln dried wood is typically between 7 - 10%
Are your slabs surfaced?
Yes, all slabs are surfaced two sides to about 80%. You can request to purchase unsurfaced slabs if you contact us.
Is your dimensional lumber surfaced?
Dimensional lumber is ruff cut and random width. Customers can request the lumber to be planed and/or straight line rip for an additional charge
How does your shipping work?
We ship our products anywhere in the USA.
Packages that are able to be shipped UPS/FEDEX ground will be cardboard boxed and shipped via ground service. Oversized packages will be shipped with a LTL carrier.
We typically ship our products within 1-3 business days, larger orders may require additional time.
Shipping is calculated at the time the order is placed on most items. Larger orders may require additional time for freight quote.
How do returns and refunds work?
We don’t accept returns unless the product is damaged in transit.
We don’t offer refunds as all sales are final.
Where do you source your lumber from?
We source most of our domestic lumber from Pennsylvania and some from other surrounding states. Any of our imported lumber comes from sustainably harvested timber from regions that grow those species natively.
Can you trim / cut slabs shorter or narrower?
Yes, we can cut slabs to custom size.
Can you plane / surface slabs thinner?
Yes, there will be an added cost depending on size of the slab and the time it will take to do so.