Shipping & Refund Policy

Any items under UPS's 165 cubic inches (generally less than a 6' x 2.5' slab) can be shipped UPS ground.  The item will be wrapped in cardboard for shipment.  Things over that number will be palletized for freight shipments.  Lastly, for larger orders from regional customers, contact us to inquire about delivery on one of our trucks.  Additional charges will apply.

 

For shipments, the freight shipments and ground shipments are curbside delivery.  You will need a way to receive the package once it is offloaded off the truck.  There may be additional charges if the shipment goes to a residential address.  These charges can be for appointment, liftgate, etc.  All of these are on a case by case basis.  Freight shipments will be delivered business days, Monday to Friday, during normal business hours.

 

The slabs are sold as-is, and occasionally, things can change from when the slab leaves our mill to when it arrives at yours.  If there is damage during shipping, please do not receive the package and take photos to send back to us.  Any issues need to be reported within 24 hours of receiving the lumber.

 

Once an order is placed and payment is made, typically orders are processed in 1-3 business days.  This would depend on order size, material, time of year, and other variables.  If additional processing is purchased, it may increase the lead time.  Inquire for more details.

Return Policy

For live edge slabs and dimensional lumber, all sales are final.

Payment Terms

Payment must be received up front before any items are shipped out.  For commercial customers with good credit, we can extend payment terms to net 30 for orders over $5,000 per month.  A credit application will need to be submitted and reviewed for enrollment in the program.

Guarantees

We dry our wood to 7-10% moisture content before it's shipped out to you.  Changes in moisture content while shipping aren't common but are possible.  Each slab is unique -- please carefully inspect each slab before purchasing for cracks, splitting, knot holes, holes, worm holes, pith, and other imperfections before purchasing.  If you have any questions about a slab prior to purchase, please reach out to sales@alderferlumber.com.  

Payment Options

We accept cash (in person at the mill), check (in person at the mill), credit card, or Paypal.